Call Center Representative

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

 Manage large amounts of inbound and outbound calls in a timely manner
 Follow communication “scripts” when handling different topics
 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
 Seize opportunities to upsell products when they arise
 Build sustainable relationships and engage customers by taking the extra mile
 Keep records of all conversations in our call center database in a comprehensible way

 Saudi National Only
Previous experience in a customer support role
 Track record of over-achieving quota
 Strong phone and verbal communication skills along with active listening
 Familiarity with CRM systems and practices
 Customer focus and adaptability to different personality types
 Ability to multi-task, set priorities and manage time effectively
 High school degree

Production Supervisor

We are looking for an experienced Production Supervisor to oversee our production operations. You’ll guarantee that manufacturing remains a smooth and efficient process by monitoring employees and organizing workflows.

Set daily/weekly/monthly objectives and communicate them to employees
Organize workflow by assigning responsibilities and preparing schedules
Oversee and coach employees
Ensure the safe use of equipment and schedule regular maintenance
Check production output according to specifications
Submit reports on performance and progress
Identify issues in efficiency and suggest improvements
Train new employees on how to safely use machinery and follow procedures
Enforce strict safety guidelines and company standards

Saudi National only
Proven experience as Production Supervisor or similar role
Experience in using various types of manufacturing machinery and tools
Advanced skills in MS Office
Organizational and leadership abilities
Communication and interpersonal skills
Self-motivated with a results-driven approach
Problem-solving skills
High School Diploma; Degree in a technical, engineering or relevant field will be an advantage

Financial Accountant

We are looking for an experienced Financial Accountant to monitor all financial data and prepare accurate statements for our company.
Financial Accountant responsibilities include budgeting, managing tax payments and performing internal audits. You will act as a consultant for senior managers, conducting cost and revenues analyses. To be qualified for this role, you should have a degree in Accounting and relevant work experience.
Ultimately, you will ensure all our accounting transactions comply with the law and support our company’s investments.

Gather and monitor financial data (e.g. sales revenues and liabilities)
Prepare monthly, quarterly and annual statements (balance sheets and income statements)
Forecast costs and revenues
Manage tax payments
Organize internal audits
Prepare budgets (for the entire company and by department)
Monitor and report on accounting discrepancies
Conduct detailed risk analyses to assess potential investments
Analyze financial trends
Perform month-end and year-end close processes

Saudi National only.
Proven work experience as a Financial Accountant or similar role
Advanced knowledge of MS Excel and accounting software
In-depth understanding of business bookkeeping procedures
Solid knowledge of accounting regulations
Excellent math skills with an attention to detail
Time-management abilities
BSc degree in Accounting, Finance or relevant field
Additional certification (e.g. CPA) is a plus